Delivery Fleet Privacy Policy
This policy transparently explains what data is collected from field executives, delivery riders, and doorstep verification technicians, with particular focus on real-time GPS location tracking, device camera access, background services, and payout processing.
1Location Data Collection & Use (Foreground & Background)
Prominent Disclosure: Real-Time Location Access
The Maa Ambika Delivery Application collects real-time location data (including in the background when the app is closed or minimized) strictly while your duty status is set to "Active Online".
- Purpose: To assign nearby pickup and delivery tasks, display live transit location to the waiting customer, calculate shortest delivery routes, and accurately calculate per-kilometer fuel reimbursement incentives.
- Duty Control: Location collection automatically ceases immediately when you toggle your duty switch to "Offline" or sign out of your session.
- No Advertising: Location telemetry is never shared with third-party advertising networks.
2Executive Information We Collect
- Identity & Background Verification: Full name, verified mobile number, emergency contact, Driving License number, Vehicle Registration (RC), PAN card, and masked Aadhaar KYC.
- Device & App Permissions: Camera access (to capture device physical condition proofs, IMEI barcode scans, and customer handover receipts), File/Storage access (to save verification reports), and Phone State (for VoIP customer coordination).
- Payout Records: Bank account number, IFSC code, and UPI ID to disburse daily run incentives and per-order pickup fees.
- Performance Telemetry: On-time arrival rate, customer feedback score, and verified order completion rate.
3Customer Privacy Protocol at Doorstep
As a Maa Ambika delivery executive, you represent our highest standard of trust. During customer device evaluations:
- You may only inspect hardware components as guided by the diagnostic test checklist.
- Under no circumstances are you permitted to browse or copy customer gallery photos, WhatsApp chats, files, or login credentials.
- You must witness and verify that the customer device is factory reset and cloud accounts (Apple ID / Google Account) are removed before handover.
- Customer contact numbers and addresses displayed for delivery navigation must not be retained, noted down, or contacted outside of active order delivery windows.
4Security & Battery Optimization
Location beacons and task logs are transmitted via encrypted HTTPS TLS 1.3 channels. Our application utilizes adaptive GPS geofencing algorithms designed to conserve rider battery life while maintaining reliable navigation accuracy.
5Account Closure & Data Deletion
Riders may request account deactivation at any time through the Fleet Manager. Historical payout ledgers and completed order delivery logs are archived for 7 years to comply with statutory audit standards, while live location history older than 30 days is purged automatically.
Fleet Operations & Grievance Contact
fleet@maaambika.in / support@maaambika.in
Rider Helpline: +91 8260120467 (24/7)
Logistics Hub, Main Market, Mumbai, Maharashtra 400001