Privacy Policy & Data Safeguards
At Maa Ambika (M.A.M SHOP), your privacy is our supreme commitment. Whether you are selling a used device, purchasing a certified refurbished smartphone, or booking a repair, this charter outlines how we collect, store, sanitize, and protect your information under the Digital Personal Data Protection (DPDP) Act, 2023.
Zero Data Retention on Devices
Every device traded in undergoes strict DoD 5220.22-M military-grade data erasure before refurbishment or resale.
256-bit Encryption
Customer identity records, bank accounts, UPI IDs, and order logs are encrypted in transit and at rest.
No Third-Party Data Selling
We never sell, rent, or trade your phone numbers, browsing habits, or transaction histories to advertisers.
1Information We Collect
When you interact with our website, mobile applications, or doorstep pickup services, we collect only the information necessary to fulfill our recommerce and repair transactions:
- Contact Details: Full Name, mobile phone number, email address, and doorstep pickup address.
- Device Telemetry: Brand, model name, storage capacity, physical condition grade, and IMEI/Serial Number (to verify non-blacklist status via CEIR/GSMA).
- Financial Information: Bank account number and IFSC code or UPI Virtual Payment Address (VPA) solely to execute spot payment upon device pickup.
- Statutory Verification: Govt ID proof (Aadhaar/PAN/Voter ID) as mandated by Indian law for electronic second-hand goods trade-ins.
2Certified Device Data Wipe (Military-Grade Sanitization)
We guarantee that no personal data (photos, contacts, emails, logged-in accounts, browser history, or application tokens) remains on any traded device.
Our 3-Step Sanitization Guarantee:
1. Hardware Factory Data Reset performed in the presence of customer whenever feasible.
2. Cryptographic internal storage overwrite conforming to NIST SP 800-88 & DoD sanitization standards.
3. Digital Certificate of Erasure generated upon successful verification.
3How We Use Your Information
Your data is used strictly for legitimate business operations:
Order Fulfillment
Scheduling doorstep pickups, dispatching delivery riders, and processing instant payouts.
Legal & Police Compliance
Maintaining trade-in register records as mandated by Indian electronics resell regulations.
Warranty Management
Honoring 6-month to 1-year refurbished warranties and repair guarantee terms.
Transaction Notifications
Sending SMS, WhatsApp, and email alerts regarding order statuses and payment receipts.
4Data Protection & Security Standards
We implement industry-leading technical and organizational security controls:
- TLS 1.3 encryption across all website and mobile application API requests.
- Aadhaar numbers are masked where required by UIDAI guidelines.
- Database records are secured within encrypted MongoDB Atlas & Supabase clusters with Role-Based Access Control (RBAC).
- Employees and partners sign binding Non-Disclosure Agreements (NDAs).
5Your Rights Under DPDP Act 2023
As a data principal, you have the right to request access to the personal data we hold about you, request corrections, or request deletion of account records (subject to mandatory statutory tax and trade-in retention laws).
To exercise any of these rights, email us at support@maaambika.in with subject line "Data Privacy Request".
Grievance Officer & Nodal Contact
Maa Ambika Mobile Shop (M.A.M SHOP)
Plot No. 14, Main Market, Mumbai, Maharashtra 400001, India
+91 8260120467 (Mon-Sat, 10:00 AM - 7:00 PM IST)
grievance@maaambika.in / support@maaambika.in
GSTIN: 21ELDPS6270L1ZS · Registered Entity in Maharashtra, India